BNECleaners

Privacy Policy

Last updated: 28 February 2026

Brisbane Cleaners ("BNE Cleaners", "we", "us", "our") operates the website bnecleaners.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our website, including:

  • Contact form submissions: name, email address, phone number, service type, and message content.
  • Business enquiry submissions: business name, contact name, email address, phone number, website URL, enquiry type, and message content.
  • Usage data: we use Google Analytics to collect anonymous information about how visitors use our website, including pages visited, time on site, and referring URLs. This data is collected via cookies and does not personally identify you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To connect you with cleaning service providers in Brisbane.
  • To respond to your enquiries and provide customer support.
  • To process business listing requests and manage directory listings.
  • To analyse website usage and improve our services.
  • To send transactional notifications related to your enquiries.

3. How We Store Your Information

Your personal information is stored securely in our database hosted by Supabase, which uses PostgreSQL with row-level security (RLS) policies. Data is encrypted in transit via TLS/SSL and at rest. Our database servers are located in secure, managed cloud infrastructure.

4. Cookies and Tracking

Our website uses the following cookies:

  • Google Analytics cookies (_ga, _ga_*): used to distinguish users and track website usage. These are only set if you consent to cookies.
  • Session cookies: used by Supabase to manage authentication sessions for business owners and administrators.
  • Cookie consent preference: stored in your browser's local storage to remember your cookie choice.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by clearing your browser's local storage.

5. Third-Party Services

We share personal information with the following third-party service providers, solely for the purposes described in this policy:

  • Google Analytics: website usage analytics. See Google's Privacy Policy.
  • Resend: transactional email delivery for inquiry notifications.
  • Stripe: payment processing for business listing subscriptions. See Stripe's Privacy Policy.
  • Supabase: database hosting and authentication infrastructure.

We do not sell, rent, or trade your personal information to any third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and business enquiries are retained for up to 24 months after the last interaction, after which they may be deleted. You may request earlier deletion at any time (see section 7).

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal information.
  • Withdraw consent for cookie tracking at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes encryption in transit, row-level security on database tables, rate limiting on form submissions, and input validation and sanitisation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: bnedirectory@gmail.com

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.