Optima Cleaners

Nick and Sam Woods

2 months ago

Disappointing!

Samantha T

2 months ago

1/5 as 0/5 wasn’t an option. WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY FOR A BOND CLEAN! The people you speak on the phone with have minimal and broken English which makes communicating extremely frustrating. Their bond clean was not sufficient and required a re clean. The clean was so poorly done that the walls still had grime marks which could be removed with a magic sponge, the floors weren’t vacuumed at all and had mess everywhere that wasn’t there to begin with and the bathroom didn’t look like much effort had been put in. Our real estate was so appalled we had to pay for another company to come and complete a proper bond clean Their policy offers multiple re cleans yet it shouldn’t take that many times to clean a basic 3 bedroom rental appropriately that us as tenants had already cleaned. They upsell you extra costs for wall cleaning however the walls don’t get cleaned not even during their “re clean”. Their bond back guarantee is an absolute lie. When you try to call and email to discuss your case and the poor cleaning job the person is always “reviewing the case” or “unavailable”. It’s extremely hard to get in contact with them and get a definitive answer. They take multiple business days to respond to emails due to “reviewing other cases” which clearly shows just how many unsatisfied customers there are. They are still not honouring their bond back guarantee which is false advertising and not reflective of what they do. If you want your rental cleaned properly and to have a smooth service experience, this is NOT the place to go through. Would never recommend and will deter as many people as possible. It’s been a very disappointing experience and we would hate for other renters to endure this ongoing nightmare Edit: After further review they have issued us an 80% refund

Miriam Jimenez Garcia

a month ago

Infernal experience – avoid at all costs! I booked this company on February 18 after they confirmed they could complete my bond cleaning on the 20th. Shortly after, they called asking to reschedule the service to Saturday 21st at 1:30 pm. I agreed (big mistake), but I clearly explained that I had to return the keys to the real estate agency at 6 pm that same day. On Saturday at 1:30 pm, no one showed up. Since they advertise a one-hour arrival window, I assumed they were running late. By 2 pm there was still nobody, so I called them myself. Not even Ela could explain why the two cleaners assigned to my job had not arrived. In fact, I had to call THEM just to find out that no one was coming to clean the house I had to hand over in five hours. After several stressful calls, Ela suggested that I try to hire another agency myself and that they would reimburse 20% of whatever it cost. Who exactly is going to accept a last-minute bond clean on a Saturday afternoon with no notice?! Meanwhile, I was also told the office was taking their one-hour lunch break while this situation remained unresolved. Eventually I managed to negotiate with the real estate agency to return the keys the next morning at 10 am. Ela then promised and confirmed that a team of two cleaners would be at my house at 7 am on Sunday to complete the service I had already paid $528 for. I received no email, no SMS, and no written confirmation. When I tried to call again to confirm, the office was already closed. Sunday at 7 am arrived… and once again, nobody showed up. Only after escalating the situation did they finally send someone. The cleaner himself told me the job had been offered to him that same morning, not the day before as I had been promised. He arrived around 7:30 am and had until 10 am to finish the job. A full bond clean by one person in 2.5 hours is simply impossible. In the end, my sister and I had to finish most of the cleaning ourselves so the property could be handed over on time. The cleaner managed to ´´do´´ the bathrooms, one kitchen cupboard and some windows. My sister and I cleaned the kitchen, bedrooms, wardrobes, vacuumed the entire apartment and finished the rest. Even the areas the cleaner did were not cleaned to the standards promised for a bond cleaning. I had to go behind him and redo parts of the work myself. I took photos of the results and sent them to the company, they have clear images showing how poor and incomplete the cleaning was. To be fair, the cleaner simply did not have enough time to do the job properly. So in reality, I paid $528 and still ended up doing almost all of the bond cleaning myself. After all of this, the only solution currently being offered is a partial refund, despite the missed attendance, the shameful customer service, the photos of the poor work delivered, and the two days of stress this situation caused during an already difficult move. The only person who showed any empathy or concern during this entire situation was Turk (when I called 2 days after) , who Ela just informed me that no longer works for them. No wonder why... Moving house is already stressful enough. This company turned it into two days of completely avoidable chaos and stress. Avoid this company at all costs. Absolutely disgraceful experience.

Michael Kang

a week ago

One of the worst service experiences I’ve ever had. Avoid this company at all costs. I booked this business for a bond clean on 11/02/2026 after being clearly told over the phone that the quoted package INCLUDED steam carpet cleaning, wall spot cleaning, internal/external windows, sliding doors, oven, blinds, vacuuming, balcony cleaning, skirting boards, lights and power points. All “included” as part of a promotional package. What actually happened was the complete opposite. The cleaners arrived and immediately tried to upsell unnecessary extras for basic cleaning areas including areas where furniture had simply been moved (I have photos). This was blatant misrepresentation and we were pushed into paying an extra $170 for things we were already told were included. Completely unacceptable. Then came the exit inspection and it was a disaster. According to the real estate agent: 2 wall damages were caused after the cleaners attended Blinds weren’t cleaned Oven door wasn’t cleaned Front door wasn’t cleaned Skirting boards weren’t cleaned Tiles weren’t cleaned Basically, most of what we paid for was either rushed or not done at all. I have photos, timestamps and the agent’s report to back every part of this. Because of their incompetence, my partner had to return to the property, hire another cleaning company, AND put in 7 hours of her own labour just to get the place back to the required condition. She even had to cancel a rostered work shift, losing income because this company couldn’t deliver the basics they promised. To make matters worse? After taking our money, the company has been ignoring calls and emails, no accountability, no response, nothing. This behaviour is completely unprofessional and absolutely unacceptable. If you value your time, money, or sanity — do NOT use this company.

Rebecca Yeh

a month ago

DO NOT USE FOR COUCH STEAM CLEANS. I used this company 2 days before Xmas to steam clean a light grey Freedom Furniture couch. The cleaner must have used dirty equipment as there are dirty stripes running across the couch. This is a well maintained couch (professionally cleaned annually). I had this done the day before going on holidays. I lodged a complaint after returning home from a Xmas / new year holiday (within their required 1 month) when I saw how bad the marks were on the completely dried couch. They agreed it is marked when they looked at the pre and post photos. They must have used an outsourced / subcontracted cleaner. He apparently won’t come back (not that I want him back anyway) so Optima just do nothing now. They’ve taken a week to try and get him back, he won’t do it, so they offer a $30 voucher for the next time I use them (as if I would). And now I’m stuck with an expensive couch that is ruined with dark brown lines all across it. Terrible company who use outsourced contractors then wipe their hands of it when something goes wrong. Don’t risk it - use a reliable company who provide the services themselves!

Adam C

3 months ago

Booked a BBQ clean. Initial call was answered immediately by someone competent, which I appreciated. Price ($310) was about $60 above market, but I went ahead for the convenience. I requested a 10:00 am start. At 9:00 am I was told the cleaner would be an hour late — they actually arrived 1 hour 40 minutes late for a ~2-hour job. The cleaning itself was fine and no mess was left. Then I received a 7:00 am Saturday text asking for a review. 3 stars: one deducted for lateness, one for the early-Saturday morning text.